CSR requests track policy problems that need back office follow through. Use one when a blocker cannot be cleared during the member call.
Open the queue
Go to CSR Requests. Search or filter for the member, policy, owner, or status.
Read the finding
Open the request and confirm what is wrong, what evidence is attached, and which policy status is blocking progress.
Resolve the blocker
Record the work, update the request, and clear the policy blocker only after the underlying issue is fixed.