Households sign in to the member portal with a text code. They cannot open this Help Center. Send them the public hub at /household-help. Stay on the call while they open it.
Pick the topic
Portal articles match screens they already have: ID cards, Documents, Billing, signatures, and alerts. Insurance articles stay in household English. They are not a substitute for your advice.
Send the URL
Paste the hub or a single article URL in SMS or email. Example: text code help. Do not send a QualityQuotes broker /help link. That route asks them to sign in as an agent.
Confirm they opened it
Ask them to read the first paragraph aloud. Then walk the portal screen. The public pages do not change coverage.