Client packets and the Application Summary

A client packet is one or more documents a member keeps for their records. Nothing in it needs a signature. The member gets an email, a text, or both, with a link to a private page that has a Download PDF button for every document, and each PDF lands on the member's Documents tab.

The Application Summary is the packet Life policies use. On Life the carrier takes the application in its own portal, so the summary is the member's copy of what they applied for. Sending it is what marks the policy sold.

Which one do I need?

The client needs to sign it: Signature documents.
The client keeps it for their records: Client packets.
It is just words in an email, a text, or an app notification: Messages.

All three live under Templates and sending in Agency Settings, next to Quick Send and Workflows.

Send the Application Summary on a Life policy

Finish the carrier application

Apply in the carrier's portal, then save the policy in QualityQuotes. The card reads Summary not sent until it goes out.

Send summary and mark sold

Use Send summary and mark sold on the policy card or in the policy panel. Save and send summary on the policy form does the same after it saves. Fields your agency requires before Sold have to be filled first; if any are empty, nothing is sent and the message names them. Send only still sends without marking it sold.

Clear what is left, then check the preview

Anything the summary still needs, such as payment method, first draft date or your phone, shows right under Send by with a count of what is left. Your profile phone fills in for you, and what you type is saved on the policy so the next send fills itself. Fill payment method and draft date in Close-out and you will not be asked at all. The Email, Text and PDF tabs show exactly what the member gets. Unticked channels say why. With no text consent on file, Text stays tickable and Send asks you to confirm the member agreed on this call.

Send

At least one channel has to go through or nothing is recorded. When it does, the policy moves to Sold and back office takes it from there. Send only sends without changing the stage.

Summary out of date

Change the carrier, plan, coverage amount, premium, premium mode, draft date or effective date after a summary goes out and the card says Summary out of date. Resend it so the member has the current version. The sale stands; nothing is blocked.

What the policy panel shows

The Application Summary tile shows when it went out, on which channels, by whom, and how many times the member opened the link. Open PDF shows the copy that went out. View sends lists every send. Turn off link stops a send's private page from opening; the PDF stays on the Documents tab.

Marking a Life policy sold without a summary

Moving a Life policy to Sold any other way asks for the summary first. Admins can override with a reason, and the override is logged on the policy.

Send any packet from a member

On a member record, open Quick send and pick Send packet. Packet templates that fit the member's products are listed. Pick one, check the preview, add a note if you want one, and send.

Build a packet template

Open Client packets

Go to Agency Settings, Client packets and choose New packet template.

Name it and pick products

Leave every product clear to offer it on any member.

Add what is inside

Add a page built from your text and merge tokens, or save first and upload a PDF (15 MB each). Reorder with the arrows.

Pick the delivery messages

Choose an email, a text, or both. Only published message templates set to Used for: Client packet delivery are listed. Edit message opens the one you picked in a new tab, and New delivery email or New delivery text starts one with Used for already set. You do not have to add the link yourself: when the private page is on and the message leaves out Packet link, the link is added at the end.

Set the private page

Turn on Require a code if the member should get a one time code first, and set how many days the link works.

The Application Summary is a system packet. Its name is locked; the page body and delivery are yours to edit, and Restore default puts the original back.

Needs attention

A packet template that agents cannot send as saved shows Needs attention on the Client packets list. Click it to see why: nothing inside, no delivery message, or a delivery message that was archived, unpublished, or is not a Client packet delivery message. The same list shows at the top of the packet template. Fix each item and save.