An expired signature link cannot be reopened. Resend the request from the policy and have the member use the newest message.
Send a fresh link
- Open the member's policy and find the expired eSign request.
- Click Resend and confirm the email or mobile number.
- Ask the member to open the newest request while you stay on the call.
- Watch for the status to change to Signed.
If resend fails
Check delivery details and SMS consent. A policy remains Not signed until signing completes. See Policy stages for what happens next in QualityQuotes.